Frequently Asked Questions (FAQ)

General Questions

What is Secretly Professional?

Secretly Professional is a professional beauty and nail care brand offering high-quality manicure, pedicure, nail enhancement, and salon-grade products designed for both professionals and beauty enthusiasts.

Where can I purchase Secretly Professional products?

You can purchase directly through our official website at https://prolinecosmetics.com/en/ or through authorized distributors and boutique partners.

Are Secretly Professional products suitable for professionals?

Yes. Our products are developed for salon professionals, nail technicians, and individuals seeking professional-grade quality at home.

Orders & Payments

What payment methods do you accept?

We may accept:

• Credit/Debit Cards
• PayPal
• Bank Transfers
• Other secure payment gateways available at checkout

Can I change or cancel my order after placing it?

Orders may only be modified or canceled before processing begins. Please contact customer support as soon as possible for assistance.

Will I receive an order confirmation?

Yes. Once your purchase is completed, you should receive an order confirmation email with your purchase details.

Shipping & Delivery

Do you ship internationally?

Shipping availability depends on your location and selected shipping method during checkout.

How long does shipping take?

Delivery times vary depending on destination, shipping provider, and product availability.

How can I track my order?

If tracking is available, you will receive shipping details via email after dispatch.

Returns & Refunds

Can I return products?

Returns may be accepted according to our General Sales Conditions, subject to product condition and eligibility.

Are digital or opened products refundable?

For hygiene, safety, or digital-access reasons, certain products may be non-refundable unless required by law.

What should I do if I receive a damaged product?

Please contact customer support immediately with your order number and product photos.

Products & Usage

Are your products safe for sensitive nails?

We recommend reviewing ingredient lists carefully and consulting a professional if you have allergies or sensitivities.

How do I choose the right manicure or pedicure products?

Product descriptions, usage guides, and professional recommendations on our Website can help you choose the right solution.

Are your gel products UV/LED compatible?

Many Secretly Professional gel systems are designed for UV/LED curing. Please check individual product specifications.

Distributor & Business Opportunities

Can I become a Secretly Professional distributor?

Yes. We welcome distributor inquiries. Please visit the “Become a Distributor” section on our Website for more information.

Do you offer wholesale pricing?

Wholesale or distributor pricing may be available for approved partners.

Account & Support

Do I need an account to place an order?

Depending on checkout options, guest checkout may be available, but creating an account can improve order tracking and future purchases.

 

Legal & Privacy

How is my personal data handled?

Your information is managed according to our Privacy Policy.

Where can I read your legal policies?

You can review our:

• Legal Statement
• Privacy Policy
• General Sales Conditions